Frequently Asked Questions

How can I place an order?

Click here to Order Cupcakes!
Pre orders close at 2pm everyday for the next day.

I’m trying to order but it says
SOLD OUT/DATE UNAVAILABLE?

If a date is unavailable, this just means we have reached capacity for pre orders and are unable to take accept any more!
However our cabinet will still be fully stocked! So come on in and take your pick from what’s available in display case!
Or you can order the box “Last minute cuppies” and we will pack a order from what ever is left in the cabinet, this box is only available the day of dependent of stock levels.

Do you deliver?

Yes - but while we wait for our new website to be built with delivery we need to take delivery orders over the phone -
give us a call to organise 5260 1817

Do you offer click and collect?

Yes! Head down Cuzens place and look for the pink ballons, give us a call and we will run it out to you!
Stay in your car and we’ll do the leg work - all you need to do is pre order a box the day before as we cant take payment
via click and collect! 5260 1817

Do you have any
GLUTEN FREE or VEGAN options?

Vegan yes! Every Friday - Vegan Fridays!!
Pre order here or vist us in-store!
Gluten free - unfortunately not.
We recommend Oh Em G its Gluten Free as a great alternative! ohemgitsglutenfree@gmail.com

Do you make any changes to packs/custom cupcakes OR cakes?

No sorry! And this is for good reason.
Baked by Us is a disability support service first, and the way we structure our services the public must compliment this.
Our kitchen leaders work very hard to provide step by step visuals, routine and structure.
Over time and with consistently our structured systems allows everyone who works at Baked by Us to work independently.
This independence is where confidence grows.
Creating a environment where this confidence can flourish is the heart of what we do.
To add in any changes/custom ordering would take away the things that make us so unique.

We don’t offer any custom designs to our cupcakes and we also don’t make cakes of any sort.

Can I order edible images?

Yes you can - send us a email hello@bakedbyus.com.au